Weston Mill Pottery - Quality UK Manufacturer of Terracotta Contemporary & Traditional Designs including Wall Pots, Chickenbricks, Wine Racks & Cellars, Garlic Storage & Egg Racks :: Comersus

 

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                               ***    ORIGINAL QUALITY TERRACOTTA DESIGNS - HANDMADE IN THE UK SINCE 1989    ***      ***    ORDERS OVER £50 DELIVERED FREE. ORDER OVER £75 AND CHOOSE A FREE GIFT(S) – SEE OFFERS PAGE FOR DETAILS ***         ***                      WELCOME TO WESTON MILL POTTERY; THE NATURAL HOME OF UK TERRACOTTA...                                              PLEASE FEEL FREE TO BROWSE & SECURELY BUY ONLINE                                                               CONTACT US WITH ANY QUESTIONS OR TO ORDER BY PHONE AND WE’LL BE GLAD TO HELP                                   HAPPY SHOPPING & PLEASE BUY BRITISH!

Our Satisfied Customers Testimonials - Buy with Confidence...

Below is a marketing "word cloud", generated from all of our customer feedback response on Amazon.co.uk. Our 'word cloud' gives greater prominence to words that appear more frequently in our customers' feedback. You will note that visually, the most predominent words are 'exemplorary' ones such as; 'service, well-packaged, excellent, delivery, great, etc.' to name but a few...

But please don't just take our word for it, either check out the source customer feedback on Amazon by CLICKING HERE or read all the comments below:

To help you shop with complete confidence, hereare some recent and totally unsolicited emails & customer feedback from many of our many satisfied customers, which shows our total commitment to great personal service, from a family run company, which you can trust:

 

 


 

 

16/09/11 "Dear Colin, We would just like to take this opportunity and thank you for your wine rack terracotta pot system. The idea is simple yet the effect is amazing. Everyone who sees it says WOW! where did you get it from? I have attached some before and after photos as promised. Thank you again. Kind regards, David A.

winerack winerack winerack


25/6/11 “Just to let you know the duck has arrived safely and has taken up residence beside the fish pond.  Good doing business with you”  Linda H


24/6/11 “Hi there,  It [tandoori pot] arrived and looks absolutely brilliant!  Thanks for working with me to make this happen.  I shall let you know what yummy dishes I cook in it!   Cheers,”  Jan D, U.S.A.


10/6/11 “Recived delivery of terracotta wallpot yesterday, delighted with it.   Looks great with ivy and fuschias. Thank you for quick delivery.”  Irene C


4/6/11 “It is a very handsome piece and I am delighted.   Many thanks for your excellent customer service.”   Dr Teresa M


2/6/11 “Thank you so much for your help with my order.   I very much appreciate it.”


27/5/11 “Many thanks, the pot arrived this afternoon.  I didn't realise there was a delay - within 24 hours of ordering is not a delay in my book!!!  Its great, just what I wanted, and will look fantastic in my water feature.  Kind regards”


5/5/11 “Thanks for the really prompt service and super products!”


4/05/11 "The terracotta wine rack was easy to self assemble and fits into my cellar space easily, with the required number of clay sections and keys stones accurately estimated by Weston Mill after I took my own measurements, and I was sent an assembly plan for checking before my order was processed.


I set my rack up within 3 hours and have since enjoyed stocking it with wine's" [See Ian's kindly- supplied photos below.]

Regards

Ian Fergusson


14/3/11 “Many thanks for swift replacement of broken hexagonal pot.” John S


4/3/11 “It makes a refreshing change to find a British company getting it right. Top products and fantastic packaging, well done you are now in my bookmarks for future presents and treats for me.”  Simon L


25/2/11 “I must apologise for the delay in thanking you for your exceptional customer service.  It's not very often these days that I come across a company that really impresses me, particularly around Christmas time, but you excelled!
Thanks, James, for pulling out all the stops and getting my order to me so efficiently - I'll definitely shop with you again and wish you a prosperous 2011.” Teresa Y


15/9/10

Colin,

Back in Qatar again after the short trip to UK ,  wine rack arrived safe and well, it actually arrived a day early.  Duly constructed, that was easy part, taking the packing off actually took longer.  It's exactly what we were looking for, many thanks for your help.

Keith Forrest

Doha , Qatar


10/1/10

C:\Users\Colin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\006.jpg

Dear Colin,

Thank you for the wine rack. I love it.

Pictures attached as promised!

Best Wishes,

Stephen


22/12/09

Hello,

Our wine racks arrived today, just as Colin said yesterday on the phone. 39 wine rack segments made the journey intact, but unfortunately one got broken in transit - attached is a photo.

Please could you send us a replacement - it it the normal segment not the key-stone. Details as below in your mail. We love the product, but it would be even better without one piece missing from the corner!

Thanks and Happy Christmas to you,

Jonathan


17/12/09

Just to let you know the order has just arrived so many thanks Joyce West


4/12/10

Dear James,

The bowl has arrived - is just perfect and the first lot of dough will be going into it this weekend! Thank you very much.

We now have lots of rain and mud. I hope that the snow soon leaves you too, although visually snow is preferable to mud, of course!

Have a great Christmas and a prosperous new year.

Best wishes,

Jane


18/11/10

Thank you for your quick response. This is going to be such a lovely Xmas present for my sister.

Kind Regards

Angela


29/10/10

Hi James/Colin,

The wine coolers are fantastic thank you.

Dan,


 AMAZON CUSTOMER FEEDBACK

Feedback Count (Lifetime)
Positive
Neutral
Negative
251
97½ %
2 %
½ %

Check out the source customer feedback on Amazon by CLICKING HERE or read all the comments below:

 

 

5 out of 5 :

"Customer service was excellent. First item was broken when it arrived. I contacted Amazon and they forwarded my e-mail to the seller. Within 10mins the seller was on the phone offering a replacement, which I received within two days ( if my memory serves me well!!) Couldn't ask for better service than that!" 
Date: 16 September 2011     Rated by Buyer: Sue T.

5 out of 5 :

"Excellent" 
Date: 15 September 2011     Rated by Buyer: Mrs H.

5 out of 5 :

"present well received" 
Date: 15 September 2011     Rated by Buyer: Mr D.

5 out of 5 :

"excellent all round service" 
Date: 12 September 2011     Rated by Buyer: DEBRA M.

5 out of 5 :

"No problems arrived on time as promised. Thank you." 
Date: 12 September 2011     Rated by Buyer: Mrs D.

5 out of 5 :

"excellent service" 
Date: 10 September 2011     Rated by Buyer: Barry

5 out of 5 :

"Amazingly quick delivery. Superb product. Pleasure to recommend." 
Date: 9 September 2011     Rated by Buyer: williebraveheart

5 out of 5 :

"Excellent delivery & customer service. " 
Date: 8 September 2011     Rated by Buyer: H S.

5 out of 5 :

"Very good service." 
Date: 5 September 2011     Rated by Buyer: Mr. &.

5 out of 5 :

"The item was broken when it arrived and another one was sent without any quiblles. Lovely helpful people and item excellent." 
Date: 4 September 2011     Rated by Buyer: Susan M.

5 out of 5 :

"Speedy delivery, very good packaging." 
Date: 30 August 2011     Rated by Buyer: Mrs S.

5 out of 5 :

"Was packed very well indeed." 
Date: 30 August 2011     Rated by Buyer: Mrs s.

5 out of 5 :

"Very Good quality took a while to deliver but worth it!!!" 
Date: 27 August 2011     Rated by Buyer: Margaret G.

5 out of 5 :

"Delivered within a couple of days. Excellent service and will definitely use them again." 
Date: 27 August 2011     Rated by Buyer: Miss J.

5 out of 5 :

"Superb - lovely little pots, packed carefully so none arrived damaged, and sent in good time." 
Date: 27 August 2011     Rated by Buyer: Jo

5 out of 5 :

"Lovely item, very well packed, thank you" 
Date: 25 August 2011     Rated by Buyer: New Money & Lovin' It

5 out of 5 :

"Seller was wonderfully helpful great guy would recommend using" 
Date: 24 August 2011     Rated by Buyer: julielwhite

5 out of 5 :

"Excellent. Thank you" 
Date: 23 August 2011     Rated by Buyer: T D.

5 out of 5 :

"This was a gift recipient was delighted Arrived on time Thank you for good service" 
Date: 22 August 2011     Rated by Buyer: W.M. W.

5 out of 5 :

"Excellent packaging, very quick delivery and product in excellent condition. Many thanks." 
Date: 21 August 2011     Rated by Buyer: Daren W.

5 out of 5 :

"Sweet item. Excellent suppliers." 
Date: 21 August 2011     Rated by Buyer: Miss F.

5 out of 5 :

"Fast delivery and the pots are strong and look lovely in my garden." 
Date: 15 August 2011     Rated by Buyer: mia

5 out of 5 :

"Very satisfied with the item and service." 
Date: 4 August 2011     Rated by Buyer: Margaret H.

5 out of 5 :

"Fine" 
Date: 1 August 2011     Rated by Buyer: David A.

5 out of 5 :

"The pizza baker arrived well packed and promptly. Helps cook pizzas well too," 
Date: 29 July 2011     Rated by Buyer: Lost4Music

5 out of 5 :

"Prompt delivery and well packed" 
Date: 24 July 2011     Rated by Buyer: spotted-pig

5 out of 5 :

"Really pleased with item and service. Thank you" 
Date: 22 July 2011     Rated by Buyer: Mrs. N.

5 out of 5 :

"Very good, would use again" 
Date: 21 July 2011     Rated by Buyer: London

5 out of 5 :

"Excellent service - highly recommended " 
Date: 16 July 2011     Rated by Buyer: R H.

5 out of 5 :

"Delighted with product which arrived the day after ordering. Will definitely buy from this pottery again." 
Date: 15 July 2011     Rated by Buyer: ecchapman

5 out of 5 :

"quick good quality service" 
Date: 13 July 2011     Rated by Buyer: k l.

4 out of 5 :

"Problems with delivery but got my goods in the end" 
Date: 11 July 2011     Rated by Buyer: rossidad

5 out of 5 :

"excellent service" 
Date: 11 July 2011     Rated by Buyer: mr l.

5 out of 5 :

"Good product, arrived as promised." 
Date: 8 July 2011     Rated by Buyer: ruth b.

5 out of 5 :

"Excellent service and good communication. Hope to revisit this seller." 
Date: 8 July 2011     Rated by Buyer: Sophie Daul

5 out of 5 :

"good transaction" 
Date: 3 July 2011     Rated by Buyer: L P.

5 out of 5 :

"Received promptly and in good condition." 
Date: 2 July 2011     Rated by Buyer: Perchild

5 out of 5 :

"Very nice. Just what I ordered." 
Date: 2 July 2011     Rated by Buyer: Brad

5 out of 5 :

"item as described, prompt delivery and well packaged" 
Date: 1 July 2011     Rated by Buyer: Harper66

5 out of 5 :

"Very good. Products are excellent and well packed for delivery" 
Date: 1 July 2011     Rated by Buyer: Mr P.

5 out of 5 :

"Really nice item, bought for my husband for Fathers day, he was thrilled" 
Date: 24 June 2011     Rated by Buyer: V M.

4 out of 5 :

"Very nice packaging. " 
Date: 24 June 2011     Rated by Buyer: Farah Mackay

5 out of 5 :

"great product very well made and made in uk.worth a look on there web site ." 
Date: 22 June 2011     Rated by Buyer: Phil B.

5 out of 5 :

"Absolutely beautiful and such great value for money. Thank you" 
Date: 22 June 2011     Rated by Buyer: Miss C.

5 out of 5 :

"very quick service" 
Date: 21 June 2011     Rated by Buyer: Mrs G.

5 out of 5 :

"Exactly what i wanted" 
Date: 20 June 2011     Rated by Buyer: mmcmahon222

4 out of 5 :

"Would certainly use them again" 
Date: 19 June 2011     Rated by Buyer: Mrs D

5 out of 5 :

"Very quick delivery and well packaged, packaging is important on this sort of goods of course. " 
Date: 16 June 2011     Rated by Buyer: Andy W.

5 out of 5 :

"Excellent service and quick delivery. Very pleased with item and hope to shop again." 
Date: 10 June 2011     Rated by Buyer: Sophie Daul

5 out of 5 :

"The items (3 sets of pot feet) arrived well before the due-by date, and were in perfect condition. Carefully wrapped, and well made. Plus they look better in real life than they did in the photos. I am very happy with my purchase from Weston Mill"
Date: 7 June 2011 Rated by Buyer: Matthew R.

5 out of 5 :

"A great product"
Date: 7 June 2011 Rated by Buyer: ST

5 out of 5 :

"very quick service well packaged"
Date: 30 May 2011 Rated by Buyer: lorraineogden

4 out of 5 :

"I was pleased with terracotta strawberry pot it was as described in the advertisement"
Date: 29 May 2011 Rated by Buyer: Maureen B.

5 out of 5 :

"perfect. Thanks."
Date: 29 May 2011 Rated by Buyer: m d.

5 out of 5 :

"Garlic pot is excellent and has room for as much garlic as you would ever want to keep at one time! This was a gift for my daughter who uses an unbelievable amount of garlic and she is thrilled with it. Really good buy, well packaged and well worth the money. Would definitely use seller again."
Date: 26 May 2011 Rated by Buyer: Duncan C.

5 out of 5 :

"Goods arrived in good time and condition - well satisfied!"
Date: 25 May 2011 Rated by Buyer: Norman A.

5 out of 5 :

"Great seller and great experience. Had a problem with missing the delivery but seller went out of his way to re-accomodate me. "
Date: 20 May 2011 Rated by Buyer: Stephen

5 out of 5 :

"Excellent product and excellent customer service. Wouldn't hesitate to recommend this company."
Date: 19 May 2011 Rated by Buyer: Teal Queen

5 out of 5 :

"Exellent Service And a highly recommended seller"
Date: 18 May 2011 Rated by Buyer: Sharon R.

5 out of 5 :

"fast service"
Date: 18 May 2011 Rated by Buyer: MRS T.

5 out of 5 :

"very good"
Date: 16 May 2011 Rated by Buyer: neil h.

5 out of 5 :

    "Exactly what I wanted."
    Date: 27 April 2011     Rated by Buyer: Miss S.

5 out of 5 :

    "Needed to change delivery address and this was liased with the seller. Seller responded with constant updates on delivery timing."
    Date: 24 April 2011     Rated by Buyer: VALMAI F.

5 out of 5 :

    "Arrived in time and undamaged ( very well packed) i have them hanging in a group at differant heights, from a pergola, which looks very nice. The cones are smaller than i         was expecting but im still very pleased with them"
    Date: 17 April 2011     Rated by Buyer: D.Taggart

5 out of 5 :

    "arrived within timescales"
    Date: 13 April 2011     Rated by Buyer: vanessa o.

5 out of 5 :

    "super efficient sellers"
    Date: 12 April 2011     Rated by Buyer: barrowbeanie

5 out of 5 :

    "Fast delivery of delicate items, which were very well packed. "
    Date: 12 April 2011     Rated by Buyer: Sue T.

5 out of 5 :

    "Excellent"
    Date: 11 April 2011     Rated by Buyer: L, Kent

4 out of 5 :

    "Arrived safely.Glaze on teh saucer of one not perfect"
    Date: 11 April 2011     Rated by Buyer: C A.

5 out of 5 :

    "Love the product. Excellent quality. Good seller."
    Date: 6 April 2011     Rated by Buyer: c w.

5 out of 5 :

    "just what I wanted "
    Date: 4 April 2011     Rated by Buyer: wilts

5 out of 5 :

    "."
    Date: 2 April 2011     Rated by Buyer: Derbyshire Peach

5 out of 5 :

    "Quick delivery with no problems. Thanks"
    Date: 30 March 2011     Rated by Buyer: Elysia

3 out of 5 :

    "i am not hape with dlivre chumpne "
    Date: 25 March 2011     Rated by Buyer: dan

5 out of 5 :

    "Really quick delivery, packed really well. Excellant service"
    Date: 20 March 2011     Rated by Buyer: helen m.

5 out of 5 :

    "problems with first order, rectified immediately..... impressive"
    Date: 16 March 2011     Rated by Buyer: barrowbeanie

5 out of 5 :

    "Excellent Service"
    Date: 16 March 2011     Rated by Buyer: D J Quine

5 out of 5 :

    "Fabulous, really quick"
    Date: 15 March 2011     Rated by Buyer: Ciara C.

5 out of 5 :

    "excellent"
    Date: 12 March 2011     Rated by Buyer: ian j.

5 out of 5 :

    "A very well finished piece of terracotta with an elegant glaze. Seller kept me fully informed by e-mail on delivery position. An excellent service overall."
    Date: 10 March 2011     Rated by Buyer: Mr D.

4 out of 5 :

    "Rather a long delay in delivery but I did receive an apology for the delay and was kept informed of what was happening which is why I've rated them as good rather than fair."
    Date: 6 March 2011     Rated by Buyer: Mrs P M Arathoon

5 out of 5 :

    "Good"
    Date: 2 March 2011     Rated by Buyer: ahresearch

5 out of 5 :

    "No problems encountered with the sellers of this product."
    Date: 28 February 2011     Rated by Buyer: Mrs J.

5 out of 5 :

    "I have since ued the item and it is excellent"
    Date: 24 February 2011     Rated by Buyer: MR J.

5 out of 5 :

    "Item arrived in the said time and was in excellent condition"
     Date: 23 February 2011     Rated by Buyer: E R.

5 out of 5 :

      "Well packaged item, thanks"
      Date: 13 February 2011     Rated by Buyer: milopuss

5 out of 5 :

      "This is one seller that has been added to my favourites. quality is fab!. I love the salt pig."
      Date: 11 February 2011     Rated by Buyer: Mrs F.

5 out of 5 :

      "excellent"
      Date: 11 February 2011     Rated by Buyer: annette w.

4 out of 5 :

      "All fine"
      Date: 6 February 2011     Rated by Buyer: Dom

4 out of 5 :

       "a+"
      Date: 3 February 2011     Rated by Buyer: allan u.

4  out of  5 :

"Wasn't actually in stock and had to wait a couple of weeks before delivery. Customer service was good and informative though." 
Date: 30 January 2011     Rated by Buyer: minnalouise

2  out of  5 :

"Very slow and expensive delivery" 
Date: 29 January 2011     Rated by Buyer: butwhyhastherumgone

5  out of  5 :

"Beautiful pot and great service." 
Date: 27 January 2011     Rated by Buyer: P W.

5  out of  5 :

"Delivery was slow due to the snow but supplier kept me informed, good service. Items were very well packed but one part was found to be broken on delivery this was replaced immediately, excellent service and product" 
Date: 27 January 2011     Rated by Buyer: alan31486

5  out of  5 :

"Absolutely delighted with the Chicken Brick. Arrived on schedule, perfectly packed and a pleasure to use" 
Date: 26 January 2011     Rated by Buyer: George R.

4  out of  5 :

"worth the wait ,made first pizza on it and the base was crispy and lovely ,if yo cook italian you have to have one and terracotta looks great as well" 
Date: 25 January 2011     Rated by Buyer: alisonmcilroy2

5  out of  5 :

"gOOD SERVICE AND SUPERB PRODUCT" 
Date: 9 January 2011     Rated by Buyer: Mrs C.

4  out of  5 :

"Arrived, as projected, before delivery 'end stop' date - but it just "seemed" like a long wait compared to other 'off the shelf' items ordered around the same time. The product and packaging were excellent." 
Date: 7 January 2011     Rated by Buyer: rhewitt29

5  out of  5 :

"Superb wine cooler, excellent service. Many thanks" 
Date: 6 January 2011     Rated by Buyer: Marjorie W.

5  out of  5 :

"Excellent service, received before Christmas which was unexpected" 
Date: 6 January 2011     Rated by Buyer: MRS S.

5  out of  5 :

"Quick and well packed delivery which made it in time for xmas. Great product too - thanks very much!" 
Date: 5 January 2011     Rated by Buyer: neilgw

5  out of  5 :

"Arrived very quickly and was very well packaged." 
Date: 3 January 2011     Rated by Buyer: Mrs L.

5  out of  5 :

"Great service, happily changed the delivery address to accommodate my needs." 
Date: 3 January 2011     Rated by Buyer: bertylou

4  out of  5 :

"Was very well packaged and arrived in time for Christmas which considering the weather was good!" 
Date: 2 January 2011     Rated by Buyer: Penny

5  out of  5 :

"Thanks . Item arrived safely and in time for Christmas. Happy New Year" 
Date: 1 January 2011     Rated by Buyer: Penny H.

5  out of  5 :

"Good service" 
Date: 31 December 2010     Rated by Buyer: J C.

5  out of  5 :

"Great. many thanks." 
Date: 29 December 2010     Rated by Buyer: MISS C.

5  out of  5 :

"Excellent delivery would recommend" 
Date: 27 December 2010     Rated by Buyer: angdeakin

5  out of  5 :

"present arrived in time for Christmas and was great quality" 
Date: 27 December 2010     Rated by Buyer: miss v.

4  out of  5 :

"Despite bad weather, the product was delivered in time for a Christmas present." 
Date: 27 December 2010     Rated by Buyer: mrs s.

5  out of  5 :

"All arrived OK" 
Date: 25 December 2010     Rated by Buyer: jeffmager

5  out of  5 :

"Package arrived quickly in spite of weather problems and was well wrapped and securely boxed." 
Date: 24 December 2010     Rated by Buyer: bettymckeon

5  out of  5 :

"excellant item great value thank you" 
Date: 23 December 2010     Rated by Buyer: J D.

5  out of  5 :

"Very happy with service provided. Due to adverse weather at the time delivery date of 11th December was not possible. However, they were most helpful in ensuring that the item was delivered well before Christmas. Would use them again with no reservations. Thank you." 
Date: 23 December 2010     Rated by Buyer: Elaine F.

5  out of  5 :

"Very good service, arrived well before due date, no problems, will use this seller again." 
Date: 20 December 2010     Rated by Buyer: 4wildlife

5 out of 5:

"A great seller, item arrived quickly and in great condition." 
Date: 20 December 2010     Rated by Buyer: Nick F.

5 out of 5:

"Great, no problems" 
Date: 19 December 2010     Rated by Buyer: hpsource

5 out of 5:

"well wrapped and good condition" 
Date: 18 December 2010     Rated by Buyer: Ben M.

5 out of 5:

"excellent" 
Date: 18 December 2010     Rated by Buyer: Mr P.

5 out of 5:

"Goods received well within the suggested delivery period. Very happy with the item and the service." 
Date: 16 December 2010     Rated by Buyer: annriddoch

5 out of 5:

"Excellent product! Already owned one so bought 2 more for Christmas Gifts, they were dispatched in a timely order and extremly well packaged! Would definitely recommend!" 
Date: 15 December 2010     Rated by Buyer: ian_nuttall

5 out of 5:

"Great seller" 
Date: 15 December 2010     Rated by Buyer: M J.

5 out of 5:

"prompt service , good value" 
Date: 13 December 2010     Rated by Buyer: P R.

5 out of 5:

"Good product and prompt delivery" 
Date: 13 December 2010     Rated by Buyer: Derek L.

3 out of 5:

"I was very impressed they way the pots came all wrapped up securely, they are very sturdy pots, my dad really liked them for his birthday in Nov." 
Date: 13 December 2010     Rated by Buyer: mrs m.

5 out of 5:

"Received with no issues." 
Date: 12 December 2010     Rated by Buyer: Miss D.

5 out of 5:

"the item was just as described [lovely] the service was good I would buy from there again" 
Date: 11 December 2010     Rated by Buyer: Sheila R.

5 out of 5:

"Speedy delivery. Well packaged. Would buy from again." 
Date: 9 December 2010     Rated by Buyer: janet dulling

5 out of 5:

"A little overboard on the packaging but it has to arrive safely, only waited about 3 or 4 days. Excellent service." 
Date: 9 December 2010     Rated by Buyer: AW W.

4 out of 5:

"Item arrived very well packaged to avoid breakage and was perfect." 
Date: 8 December 2010     Rated by Buyer: catherine t.

5 out of 5:

"good prompt service" 
Date: 6 December 2010     Rated by Buyer: Mrs S.

5 out of 5:

"Very satisfied with service, speedy delivery and good packaging"
Date: 5 December 2010     Rated by Buyer: natalie b.

5 out of 5:

"fast delivery - exactly as described" 
Date: 27 November 2010     Rated by Buyer: pagealraun

4 out of 5:

"very good and prompt service" 
Date: 24 November 2010     Rated by Buyer: Iain

5 out of 5:

"well made" 
Date: 22 November 2010     Rated by Buyer: davinamatthews

5 out of 5:

"excellent transaction"  [SIGNED T.TIGER!]
Date: 20 November 2010     Rated by Buyer: Christine D.

5 out of 5:

"Just what I was after - thank you!" 
Date: 19 November 2010     Rated by Buyer: I B.

5 out of 5:

"came very quickly and was packet very well thank you" 
Date: 18 November 2010     Rated by Buyer: Gemma O.

5 out of 5:

"Excellent service, Fast delivery" 
Date: 12 November 2010     Rated by Buyer: Eileen D.

5 out of 5:

"excellent" 
Date: 1 November 2010     Rated by Buyer: jruss20june

5 out of 5:

"Not quite as substantial as the 30 yr old Habitat model that it replaces, but far better quality than the current Habitat brick" 
Date: 22 October 2010     Rated by Buyer: Allan H.

5 out of 5:

"arrived on time with no problems" 
Date: 21 October 2010     Rated by Buyer: hillarby

5 out of 5:

"great ." 
Date: 11 October 2010     Rated by Buyer: r a.

5 out of 5:

"Thank you, its exactly what I expected and came well packed." 
Date: 24 September 2010     Rated by Buyer: Kim

5 out of 5:

"Excellent service, thank you!" 
Date: 17 September 2010     Rated by Buyer: kathryn l.

5 out of 5:

"great service" 
Date: 8 September 2010     Rated by Buyer: mr w.

5 out of 5:

"Good to find a seller who provides quality items and has taken the time to ensure that they are correctly packaged to avoid any disappointments this end!" 
Date: 21 August 2010     Rated by Buyer: MR C.

5 out of 5:

"Fine service and product." 
Date: 16 August 2010     Rated by Buyer: Ms L.

5 out of 5:

"Received 9 Jul 1010 in good order. Thank you." 
Date: 12 July 2010     Rated by Buyer: terhenlat

3 out of 5:

"Delay in arriving" 
Date: 21 June 2010     Rated by Buyer: MICHAEL L.

5 out of 5:

"Product , service excellent - if I every need anything again like this I will most certainly order from Weston Mill Pottery " 
Date: 14 June 2010     Rated by Buyer: s_quantrill

5 out of 5:

" Very good product, I am very pleased with it." 
Date: 10 June 2010     Rated by Buyer: p.fricker

5 out of 5:

"Very happy with the service provided." 
Date: 6 June 2010     Rated by Buyer: L M.

4 out of 5:

"Well packed and arrived on time." 
Date: 1 June 2010     Rated by Buyer: sylviamas

4 out of 5:

"Pots were a little smaller than I had hoped for." 
Date: 17 May 2010     Rated by Buyer: jakechapman

4 out of 5:

"Excellent!!" 
Date: 30 April 2010     Rated by Buyer: stevehill66

5 out of 5:

"It took a little longer to arrive than expected, but am very happy with the product and service. Would use them again." 
Date: 19 April 2010     Rated by Buyer: Fiona B.

5 out of 5:

"really pleased with chicken has med 9 eggs in could probably stack more on if I had any" 
Date: 14 April 2010     Rated by Buyer: oona r.

5 out of 5:

"thanks. the brick arrived promptly. " 
Date: 11 March 2010     Rated by Buyer: dinahlammiman

5 out of 5:

"excellent product" 
Date: 8 March 2010     Rated by Buyer: lindah84

5 out of 5:

"arrived boxed with heavy padding no complaints" 
Date: 7 March 2010     Rated by Buyer: j k.

5 out of 5:

"Excellent packaging" 
Date: 5 March 2010     Rated by Buyer: petermakosch

5 out of 5:

"Terracotta hen was well packed, and arrived safely. A superb product." 
Date: 4 March 2010     Rated by Buyer: david_blake

5 out of 5:

"The item arrived before the email telling me it was on its way!" 
Date: 1 March 2010     Rated by Buyer: margaretmedler2

5 out of 5:

"well pleased" 
Date: 23 February 2010     Rated by Buyer: mr w.

5 out of 5:

"Really nice, and very pleased especially as it was a present. Brilliant." 
Date: 14 February 2010     Rated by Buyer: poultneyrab

5 out of 5:

"Good value, many thanks " 
Date: 9 February 2010     Rated by Buyer: sandpet6

4 out of 5:

"Item received promptly and as described" 
Date: 30 January 2010     Rated by Buyer: ray24669

5 out of 5:

"Very Satisfied with item and delivery time." 
Date: 24 January 2010     Rated by Buyer: derrderrderr

4 out of 5:

"Happy." 
Date: 10 January 2010     Rated by Buyer: richardstephen13

5 out of 5:

"Very good quality, different to the usual earthenware wine coolers and was much appreciated as a present . Thank you " 
Date: 3 January 2010     Rated by Buyer: B.

5 out of 5:

"Well wrapped. Nice Pot!" 
Date: 30 December 2009     Rated by Buyer: Mr I.

5 out of 5:

"It was so well wrapped for protection and arrived in just a couple of days very impressed it was a present but my daughter was really pleased with the size of it" 
Date: 29 December 2009     Rated by Buyer: nina r.

5 out of 5:

"Great service just as described thank you!!" 
Date: 29 December 2009     Rated by Buyer: Mrs J.

5 out of 5:

"very nice" 
Date: 28 December 2009     Rated by Buyer: MISS E.

5 out of 5:

"Thank You." 
Date: 23 December 2009     Rated by Buyer: Asia Depp

5 out of 5:

"spot on order very fast dellivery" 
Date: 23 December 2009     Rated by Buyer: john h.

5 out of 5:

"This is a lovely wine cooler. Very smart looking in a rustic way - ideal for someone who doesn't want metal/ plastic/ freezer sleeves on their table." 
Date: 22 December 2009     Rated by Buyer: Mrs S.

5 out of 5:

"The ordered items came quickly and in the way they where described. Really good!" 
Date: 21 December 2009     Rated by Buyer: Sabine

5 out of 5:

"Very quick service, pot was very well packaged so arrived intact" 
Date: 17 December 2009     Rated by Buyer: Ms P.

5 out of 5:

"Everything went as predicted - very good" 
Date: 14 December 2009     Rated by Buyer: June J.

5 out of 5:

"." 
Date: 11 December 2009     Rated by Buyer: Miss D.

5 out of 5:

"First class service" 
Date: 11 December 2009     Rated by Buyer: R D.

5 out of 5:

"Excellent packaging and prompt delivery" 
Date: 9 December 2009     Rated by Buyer: Mrs G.

5 out of 5:

"A1 service from start to finish. Many thanks to all concerned." 
Date: 8 December 2009     Rated by Buyer: Tony T.

5 out of 5:

"Excellent service and a quality item. Many thanks>" 
Date: 7 December 2009     Rated by Buyer: MR E.

5 out of 5:

"Excellent service and securely packed to avoid damage." 
Date: 6 December 2009     Rated by Buyer: margaretsedgwick

5 out of 5:

"Excellent, fast service" 
Date: 1 December 2009     Rated by Buyer: Peter G.

5 out of 5:

"Great thanks!" 
Date: 30 November 2009     Rated by Buyer: edian365

5 out of 5:

"prompt delivery. well packaged. excellent service." 
Date: 10 November 2009     Rated by Buyer: Mr B.

5 out of 5:

"I was highly delighted with the order and was not at all disappointed very professional .THANKYOU." 
Date: 9 November 2009     Rated by Buyer: Mr J.

5 out of 5:

"Excellent service, arrived very quickly and as described" 
Date: 8 November 2009     Rated by Buyer: Jennifer M.

5 out of 5:

"clucking good product" 
Date: 8 November 2009     Rated by Buyer: mchlking

4 out of 5:

"Fast service excellent packing for breakable item. Item was exactly as ordered" 
Date: 29 October 2009     Rated by Buyer: sueandgeraint

5 out of 5:

"Top" 
Date: 25 October 2009     Rated by Buyer: giles913

5 out of 5:

"was extremely well packed and received well before the estimated delivery time. " 
Date: 20 October 2009     Rated by Buyer: b w.

5 out of 5:

"Item arrived late but due to postal strike, but happy with it." 
Date: 3 October 2009     Rated by Buyer: yvettetaylor54

5 out of 5:

"Excellent service very well wrapped everything came intact." 
Date: 29 September 2009     Rated by Buyer: caz476

5 out of 5:

"Very pleased with product" 
Date: 28 September 2009     Rated by Buyer: mikej_barnes

3 out of 5:

"They called me and said that they wanted more money for postage. I said that I felt that I had been made an offer and that my acceptance created a binding contract, and that they should fulfil on that. I heard no more from them after that, but I was disappointed that I was contacted about something that was not my problem." 
Date: 31 August 2009     Rated by Buyer: Paul O.

5 out of 5:

"product as promised. delighted." 
Date: 30 August 2009     Rated by Buyer: Mrs J.

5 out of 5:

"I AM VERY HAPPY WITH MY PURCHASE. ITEM BETTER THAN EXPECTED." 
Date: 26 August 2009     Rated by Buyer: Anne D.

5 out of 5:

"I was very pleased with the item and the delivery of the item" 
Date: 17 August 2009     Rated by Buyer: Mrs J.

5 out of 5:

"Excellent service. Very pleased with the hexagonal herb pots. No problems whatsoever." 
Date: 15 August 2009     Rated by Buyer: calgarth1

5 out of 5:

"Brill present and arrived well wrapped and protected, and very quickly" 
Date: 12 August 2009     Rated by Buyer: Jill G.

5 out of 5:

"Not sure yet as it has rained so much I haven't actually had to use them yet, but they look lovely" 
Date: 29 July 2009     Rated by Buyer: Mrs G.

5 out of 5:

"Order arrived 0900Hrs. 27/07/09, well ahead of promised date. I will visit this company again." 
Date: 27 July 2009     Rated by Buyer: PETER H.

5 out of 5:

"good service " 
Date: 27 July 2009     Rated by Buyer: mrs wauley

5 out of 5:

"Great value. Fast delivery, no problems" 
Date: 25 July 2009     Rated by Buyer: ronx46

5 out of 5:

"Very happy" 
Date: 25 July 2009     Rated by Buyer: Mr. S.

5 out of 5:

"very efficient service" 
Date: 19 July 2009     Rated by Buyer: Stephen D.

5 out of 5:

"Great service" 
Date: 17 July 2009     Rated by Buyer: clairesmithuk2

5 out of 5:

"Very pkleased with product and delivery" 
Date: 13 July 2009     Rated by Buyer: A.MARTIN

5 out of 5:

"amzon is so good so quick and always on time" 
Date: 9 July 2009     Rated by Buyer: robert m.

5 out of 5:

"Items as described, very impressive delivery, items arrived before estimated delivery date." 
Date: 6 July 2009     Rated by Buyer: Miss J.

5 out of 5:

"really swift service and very safely packed, thank you" 
Date: 1 July 2009     Rated by Buyer: lizmarshallbone

5 out of 5:

"Delighted with my purchase, no problems whatsoever, all went smoothly, highly recommend this seller." 
Date: 28 June 2009     Rated by Buyer: catherine v.

5 out of 5:

"The item was as described and arrived on time" 
Date: 28 June 2009     Rated by Buyer: L D.

5 out of 5:

"Excellent" 
Date: 22 June 2009     Rated by Buyer: raeg2

5 out of 5:

"got product on time service very good" 
Date: 15 June 2009     Rated by Buyer: mr a.

5 out of 5:

"excellent value" 
Date: 12 June 2009     Rated by Buyer: anne777

5 out of 5:

"Very quick delivery and packaged very well" 
Date: 9 June 2009     Rated by Buyer: elbmarb

5 out of 5:

"Well packed, just what I wanted" 
Date: 8 June 2009     Rated by Buyer: Mark F.

5 out of 5:

"Received promptly, well packaged." 
Date: 7 June 2009     Rated by Buyer: Susan N.

5 out of 5:

"I neaver see it in the shops I was glad to see it online to Amazon" 
Date: 3 June 2009     Rated by Buyer: miss c.

5 out of 5:

"The item was damaged during transit and arrived broken. However, i contacted WMP who responded very swiftly and a replacement was despatched immediately and arrived within two business days - can't ask for more than that! Very pleased with the product too" 
Date: 27 May 2009     Rated by Buyer: Damien L.

5 out of 5:

"excellent" 
Date: 13 May 2009     Rated by Buyer: nspringhall

4 out of 5:

"An item was missing from the order and I emailed Weston Mill; on the following Monday morning they emailed back saying they were dispatching what was missing, so no issues with their customer service - mistakes happen." 
Date: 11 May 2009     Rated by Buyer: Smart Obscurer

5 out of 5:

"This was a replacement for my old chicken brick, as I can't imagine cooking any type of meat without it. Works just as well as my old one. Thanks." 
Date: 9 May 2009     Rated by Buyer: juneeellen

5 out of 5:

"Took a little longer than expected but they did telephone to explain." 
Date: 6 May 2009     Rated by Buyer: Penny R.

5 out of 5:

"Exactly as described & well packaged." 
Date: 30 April 2009     Rated by Buyer: gary12498

5 out of 5:

"great item superb communication" 
Date: 23 April 2009     Rated by Buyer: mr p.

5 out of 5:

"," 
Date: 22 April 2009     Rated by Buyer: de073823

5 out of 5:

"Prompt delivery. Excellent service." 
Date: 12 April 2009     Rated by Buyer: northbay17

5 out of 5:

"lovely item of good quality and arrived quickly." 
Date: 2 April 2009     Rated by Buyer: KM D.

5 out of 5:

"Excellent seller. Chicken brick makes great tasting food too." 
Date: 22 March 2009     Rated by Buyer: Mr K.

5 out of 5:

"fab!" 
Date: 21 March 2009     Rated by Buyer: miss jnancy

4 out of 5:

"No need to contact seller, but all was fine, thanks." 
Date: 14 March 2009     Rated by Buyer: paul_hammond

5 out of 5:

"Product is exactly as described: excellent quality and service from this company." 
Date: 13 March 2009     Rated by Buyer: Mrs P.

5 out of 5:

"Lovely product." 
Date: 24 February 2009     Rated by Buyer: gina6605

5 out of 5:

"I'm delighted with my new terracotta chicken brick!" 
Date: 17 February 2009     Rated by Buyer: Amanda L.

5 out of 5:

"Great transaction...pleasure to do business with!" 
Date: 23 January 2009     Rated by Buyer: Malessa D.

5 out of 5:

"Very pleased with this item and that it arrived in time for Christmas" 
Date: 9 January 2009     Rated by Buyer: Lorraine P.

5 out of 5:

"Arrived promptly and in perfect condition" 
Date: 8 January 2009     Rated by Buyer: elin w.

5 out of 5:

"Perfect! Super fast delivery, well packaged, great item, highly recommended seller A++++" 
Date: 7 January 2009     Rated by Buyer: miss_lydia

5 out of 5:

"fast efficient delivery and well packaged." 
Date: 2 January 2009     Rated by Buyer: mwhicher

5 out of 5:

"Well packed no problems" 
Date: 30 December 2008     Rated by Buyer: Mike Smart

5 out of 5:

"Good product, well packaged and promptly delivered. Thanks." 
Date: 22 December 2008     Rated by Buyer: MR J.

5 out of 5:

"Great seller, arrived quickly and as described." 
Date: 12 December 2008     Rated by Buyer: Amanda F.

 

29/9/10

I received the wine rack today. A fantastic service you provide. It looks lovely in my kitchen.

Many thanks for your help.

Steve Hogarth


Jan 2010 (from boards. ie message-board)

"I eventually had to bite the bullet and order them from UK , I ordered 12 units and a terracottta wine cooler and the postage was £28. here is link if anybody wants to have a look........

http://www.wmpot.co.uk/store/wine_racks.asp

A really nice company to deal with also, very helpful !"

‘Maisling', Ireland


23/9/10

This order has now been fully received. Thank you for taking such care over the packaging. Kind regards. Tracey


19/8/10

Hello,

Just thought you would like to see your pot in action!

Regards,

Hugh Cooke

C:\Users\Colin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\10FLMAGparty 003.jpg


2/3/10

I am so sorry, I meant to email ages ago.

WE LOVE OUR CHICKEN BRICK!!!

It is the most beautiful item in my kitchen and the meat and veg we have cooked has been YUMMMMMM!!

Thanks a million

Samantha Dilks


11/10/09

Hello

I just wanted to drop you a quick email to thank you for your recent delivery of a tandoori pot. It was for my Dads birthday and I was let down by another company leaving me with only a couple of days to get one delivered.

The lady who took my order was really friendly and helpful and after explaining my dilemna I was just thrilled when I recieved the pot by courier on my Dads birthday. The pot is lovely and my Dad loves it.

It is just so rare to recieve such excellent service and so I thought it deserved a thank you.

I will be ordering my brother and his girlfriend one for Christmas soon

Many thanks

Kate Dagley

Feel free to use this as a testimony on your website.


28/9/09

Hello

I forgot to email you earlier to say thank you so much for the prompt delivery and the superb packaging - no danger of anything chipping in the post!

Best wishes

Anne Maddox


16/7/09

Many thanks.
The pot has arrived in good condition and the recipient is very pleased with it.
 

Christine


2/7/09

Order just received before departing.  Many thanks for your efficiency.

Barbara Fairbrother


15/5/09

Good Morning wmpot

Arrived safe and well

Many thanks

Grant Robinson


29/4/09

ORDER RECEIVED NO DAMAGE WELL WRAPPED THANKS EXCELLENT


21/4/09

Hi,

 Received my order today, thank you for the fast friendly service

 Kind regards

Julie Byrne


18/3/09

Hi

The order arrived safely this morning.

Thank you so much for the excellent service you provided.

It is so refreshing to actually find a company who care. I will not hestitate to use your firm again.

Kind Regards

Caryll Woodford


8/1/09

Hi.I recieved my salt pig this morning my wife is very pleased with it.VERY NICE  she says ,although may seem trivial she was very pleased with the way it was packed and said there was not much chance of it being broken. very impressed JIM HARDY


0/12/08

Thanks Colin.  I'm looking forward to receiving it.  You've solved my Christmas present for my husband dilemma!

Regards,

Fiona


29/1/07

Hi Colin,

I can confirm that the oven was indeed delivered this morning. I guess that will teach me to ring home and check first next time !!

I can now look forward to a nice roast chicken for dinner tonight...

Thanks for your prompt response,

Jeff


8/2/07

Hi Colin,

Just to confirm that the replacement has arrived safe & sound and is going to be used for the first time on Sunday !

Many thanks,

Jeff


14/12/06

Hello thanks for replying that would be great if you could send the larger chic brick then and the garlic baker before xmas as they are presents thank you shantelle maisey

27/10/06

Hi Colin

That is brilliant – thanks.  I will come over next Saturday as I am away tonight until Sunday, so not possible to come over this weekend.  I am assuming that you will have the number of wine rack units that I need in stock?

Hope to meet with you next Saturday.

Best wishes

Bryn


26/9/06

Received your replacement Chicken Pot. for the one that arrived damaged.  many thanks for your quick response,   its just a case of Using it and enjoying it now

Mr A Westney


21/9/06

Just writing to say how impressed I am with your excellent service. As you know I placed the order on Tuesday evening and the parcel arrived today! The order was complete, well-packed and in perfect condition. Brilliant!!!

Thank you.

Wendy Hetherington


 

-----Original Message-----
From: Peter Keun 
To: info'at'wmpot.co.uk
Subject: Satisfied Customer Story


Hello Colin,

I would like to take a few minutes of your time to share a happy customer
story.

First some background. I've been in the customer service business for more
than 20 years. Along the way I have had the good fortune of working for such
renowned companies as Sharp, Panasonic, Sony, Dell and HP (my current
employer). Being responsible for technical support teams one must be focused
on delivering good service. My philosophy in this area is based on two
adages; under promise and over deliver and f you are not part of the
solution, you are part of management. The later one being more related to
ones abilities to deliver service.

Last year I was in the midst of completing the renovations of my kitchen. I
decided to include a vertical wine rack using terracotta tubes. A
colleague found a suitable supplier here in the Netherlands. I researched
his website and with measurements in hand I built the enclosure (12 cm
wide), and completed the kitchen. It was months later that I finally decided
to order the tubes only to discover that they manufacturer was no longer
in business. To say I was disappointed was an understatement.

Months went by during which numerous Internet searches returned blanks. A
casual remark to a UK colleague resulted in being directed to your company.

Your website revealed a tube that would fit nicely in my enclosure. I
immediately sent off an e-mail requesting information. To my surprise this
was answered in a matter of hours by Jen. Over the next few days she was
able to confirm the ability to ship to NL, what the cost would be and that
she would take extra care to ensure the items were carefully packed to
survive the journey.

On Monday morning, 04/10, I responded to Jens e-mail requesting
confirmation of the shipping address as well as my credit card information.
Again, within a matter of hours I had a reply confirming that the goods
would arrive either Tuesday 05/10 or Wednesday 06/10 morning. I wont say I
was in shock but it came close.

Around 16:00CET yesterday (05/10), I received an e-mail from Jen telling me
that the shipment had been delivered to my home. Being skeptical, I phoned
home (my sister-in-law is visiting us), to check and she confirmed the 3
boxes had been delivered (FYI oddly enough in 2 separate deliveries one
in the morning the other in the afternoon). I was thoroughly impressed.

Colin, as mentioned, I have been in the keep customers happy business for
many years and I can tell you this experience ranks in the top 10 for my
years in Canada and #1 for here in NL (I've been here since 2000). The
customer service atmosphere in Canada and the US is very demanding so
companies either deliver or they die. Moving to NL was a shock. Customer
service is in the dark ages, they have no concept of what is required. In
fact, I have written more dissatisfied customer letters in the almost 5
years that I have lived here than in the 45 years that I lived in Canada
(I'm dating myself :-). So your companies service delivery was like a breath
of fresh air.

In closing I wish to extend my compliments to Jen, you and your father for
creating the type of environment that ensures customers feel welcome and
depart as happy campers. The reason I extend my compliments to you and
your father is because management is the entity that creates the
personality of a company. It is this personality that the employees
communicate to their customers, internally and most importantly, externally.

Thank you for the experience and all the best in the future.

Sincerely,
Peter Keun

P.S. You have my blessings to use this letter in any manner you wish.

 
                               ***    ORIGINAL QUALITY TERRACOTTA DESIGNS - HANDMADE IN THE UK SINCE 1989    ***      ***    ORDERS OVER £50 DELIVERED FREE. ORDER OVER £75 AND CHOOSE A FREE GIFT(S) – SEE OFFERS PAGE FOR DETAILS ***         ***                      WELCOME TO WESTON MILL POTTERY; THE NATURAL HOME OF UK TERRACOTTA...                                              PLEASE FEEL FREE TO BROWSE & SECURELY BUY ONLINE                                                               CONTACT US WITH ANY QUESTIONS OR TO ORDER BY PHONE AND WE’LL BE GLAD TO HELP                                   HAPPY SHOPPING & PLEASE BUY BRITISH!
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Weston Mill Pottery, Units 8 & 9, Old Great North Rd, Sutton On Trent, Newark, Notts, UK, NG23 6QS. Tel 01636 - 822795 - Email: info@wmpot.co.uk
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